February 14, 2014
We’re all aware of online scams – we all have received the Nigerian Prince email letter (the 21st century version of the Spanish Prisoner scam) and the various other fraud emails that concern banking, Facebook and eBay/PayPal, among others. But this past month alone TWO clients asked me about strange things that happened to them. One received an email and the other was actually a phone call.
One was simply an email offering to fix a “damaged” file on the computer (specifically the email database). This type of thing is similar to an email from “your bank” asking you to reset your password – a notification that can simply be ignored (and deleted). But the second incident was something far more insidious.
It was a phone call (Caller ID: WIRELESS CALLER, 1-646-612-3444) from somebody claiming to be a tech support agent with connection to Microsoft (which they are not). They will tell you that your computer is infected with a virus and they want to be able to access your computer remotely. Once they’re in, all your personal data, passwords and anything else are fair game for them.
The lesson here – do NOT trust ANYBODY to gain access to your computer unless it’s a service call YOU initiated. Furthermore, ignore all unsolicited technical advice, including online messages that inform you that you can “clean up your Mac” by downloading a program, how you have a virus or any other technical problems. The takeaway from all of this: If you get a notification out of the blue about your computer, don’t engage them! There will always be someone out there trying to scam unsuspecting users, but the more you know, the less likely you’ll be hit with identity theft and serious issues.